Privacy Policy

Credit Card Security

If you are making an online reservation or voucher purchase, then Praia do Canal Nature Retreat may need to collect your credit card details.

The credit card details page of Praia do Canal Nature Retreat is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card details before they travel over the Internet. This ensures that your credit card details will remain completely confidential while in transit.

Additionally, credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimized.

 

Privacy Policy

This sets out the privacy policy applicable to the Praia do Canal Nature Retreat website. This privacy policy explains what is being done with your personal data. Personal data (“data”) is anything that can be linked to you. Any personal data which you provide to us will be treated with appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation.

All references to “you” or “your” mean you, the user of a Praia do Canal Nature Retreat service, and all references to “we”, “us” or “our” refer to Praia do Canal Nature Retreat.

 

What information does Praia do Canal Nature Retreat collect and process about you and why?

  • Online reservations and voucher purchase:
    • To carry out the reservation process and online voucher purchase we require all the information marked with the asterisk including your name, address, phone number, email address, recipient name (if voucher purchase) and the credit card details that shall be used to pay for the accommodation or voucher. We will collect any other data you may choose to provide, which may include special categories of personal data such as dietary requirements.
    • During the online reservation process, we will ask whether you consent to your contact details being used in the future by the accommodation provider other than in direct connection with your reservation, for example for special offers or other communications from the accommodation provider.
    • Such data is collected and processed based on our contractual obligation to perform the online reservation or voucher purchase.
  • Praia do Canal Nature Retreat clients:
    • Contact information is collected about our clients based on our contractual obligation to provide services to the client. This may include personal contact details, such as names, email addresses and phone numbers.
    • We may track your interaction with the email i.e., if you opened the email or clicked on a link, to track whether you like the content being sent. We also may collect your IP address and timestamp to facilitate the workings of the mailing list.
  • On our website, and during the online reservation process and online voucher purchase, we may collect Cookies. Please see details of our Cookies Policy below.

 

How does Praia do Canal Nature Retreat use the information?

  • Online reservations and voucher purchase:
    • To complete or support the online reservation process or online voucher purchase process.
    • Praia do Canal Nature Retreat will not contact you other than in direct connection with your reservation or voucher purchase.
  • Praia do Canal Nature Retreat clients:
    • To complete or support an activity required for providing our service to you, the client.

 

What if you do not want to provide your personal data?

  • Online reservations and voucher purchase:
    • If you do not wish to provide data that is required for the online reservation process or online voucher purchase process as symbolized by the asterisk, then you will not be able to proceed with the process and we advise that you contact the accommodation provider directly.
    • If you do not wish to provide data during the online reservation process or online voucher purchase process that is not required, i.e., that does not have an asterisk beside it, then you may choose to not provide such information, and this shall not impact the process.
  • Praia do Canal Nature Retreat clients:
    • If you do not wish to provide any contact details, please contact Praia do Canal Nature Retreat as to how you wish to be contacted.
  • If you do not wish for us to collect Cookie information, please see our Cookie Policy below for further details.
    • accommodation services may not share our Privacy Policy so be sure to also check their Privacy Policy.

 

Is your data secure?

Yes, Praia do Canal Nature Retreat has secure storage systems and processes in place.

 

What are your rights?

  • You have the right to request access to all data Praia do Canal Nature Retreat holds concerning you.
  • You have the right to request rectification of any data Praia do Canal Nature Retreat holds concerning you.
  • You have the right to request the erasure of any data concerning you; please note that the erasure of certain data may impact the provision of our services.
  • You have the right to data portability; this means that you can request for your data to be provided in a suitable format.
  • Where consent is obtained to collect and process certain aspects of your data, you have the right to withdraw your consent at any time, for example, you may unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of the email.
  • You have the right to lodge a complaint with the relevant supervisory authority.

 

How long will we keep your data for?

  • Online reservations and voucher purchase:
    • Your credit card information shall be retained for no longer than one month from your departure.
    • Your personal data, other than your credit card information, gathered via the reservation process, including your name, address, email address and phone number shall be retained for no longer than 12 months from your departure. Your booking reference number, in isolation from any other personal data, shall be retained indefinitely for statistical purposes.
    • Your personal data, other than your credit card information, gathered via online voucher purchase shall be retained for no longer than 12 months after the voucher expiry.
  • Praia do Canal Nature Retreat clients:
    • Any personal data that we received from our clients shall be retained for five years after the date of last invoice.
  • We shall retain aggregated anonymized data indefinitely for statistical and administrative purposes.

 

Cookies Policy

This Policy outlines how Praia do Canal Nature Retreat may use Cookies on our website. To make the website work properly, Praia do Canal Nature Retreat sometimes places small data files called Cookies on your device. Cookies used by us enable us to improve the website and to deliver a more personalized service for you.

 

What are Cookies?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are useful because they allow a website to recognize a user’s device. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. There are a number of different types of Cookies, each having a different purpose. For example, certain Cookies are used to remember a user’s action, to identify the user or for online behavioural advertising.

 

Who controls/accesses the Cookies-related information?

Praia do Canal Nature Retreat controls access to cookie-related information and we provide access to authorized third parties including but not limited to Google Analytics.

 

Will the Cookies be used for any other purposes than those stated above?

The Cookies will not be used for any purpose other than the ones stated above, notwithstanding that this Cookie Policy may change from time to time. As such it is your duty to ensure that you have read the most up to date Cookie Policy whenever you use our services or visit our website.

 

Your right to privacy

Praia do Canal Nature Retreat respects your right to privacy. Any personal information which you provide on this website will be treated with the appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation.

If, after supplying personal information, you require a copy of it or you wish to discuss, correct, or delete it, please contact us. See our Privacy Policy above for further details.

 

Policy Modifications

Praia do Canal Nature Retreat reserves the right to change this Policy at any time and to publish changes without specific notification to the users of the website.